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FAQ


General Questions 
  How can I order rims, tires, acessories?
  What phone numbers should I call?
  What if I mistakely ordered the wrong products?
  What if I only receive a part of my order?
  What if I receive damaged products?
  Are the Prices in the website accurate?
  What methods of payment does Special Rims accept?
  What are Special Rims operating hours? 
 
Technical Questions
  What is the "P" or "LT" preceeding the tire size?
  How to read and understand the tire sizes?
  What does UTQG mean?
  What is the Load Index [Max Load]?
  What does "Plus  Sizing" mean?
  Are there alternate size tires to replace the original size on a vehicle?
  What is tread depth?
  What does Tread Wear Grade mean?
  What does the proper fitment of a wheel to a particular vehicle mean?
  What is a "Bolt-patern"?
  What is a "Rim Size"?
  What is a "offset"?
  What are Hub Centric and Lug Centric?
  What are Center Rings?
General Questions 
  How can I order rims, tires, acessories? [Back to top]
You can order rims, tires, accessories by phone, mail in order, or via our web site. Please specifice your vehicle information when you place an orders.[Back to top]

  What phone numbers should I call? [Back to top]
Special Rims Inc.  encourages customers to call us for any questions.
If you need help about fitment, technical questions, please call: 770-302-0822.
For shipment please call 770-302-0824.
For customer services, please call 770-302-0820.
General questions, please call toll free  1-866-642-7299[Back to top]

  What if I mistakely ordered the wrong products ? [Back to top]
As soon as you realize that you have mistakely ordered the wrong products, please notice us. If the incorrect products  have NOT been shipped yet, Special Rims will correct your order. If the products have already been shipped, the customer will pay shipping charges for returned merchandise. Special Rims will be issued credit back when  merchandise returned.[Back to top]

  What if I only receive a part of my order? [Back to top]
You should wait one or more day since in many cases, the shipper might not delivery all packages at one time. Also, Special Rims Inc. enourages customers keep track of the shipment by the tracking numbers. If you believe your order has been shipped to wrong address, please notice us immediately. [Back to top]

  What if I receive damaged products? [Back to top]
If the shipper deliveries the damaged product, DO NOT accept the packages, please call us immediately. [Back to top]

  Are the Prices in the website accurate? [Back to top]
Yes, mostly the prices we are posting in our website are accurate. However, due to natural of business, Special Rims reserves its right to adjust those if the prices changes or mistakenly posted. All orders are subject to have a phone call for the confirmation.[Back to top]

  What methods of payment does Special Rims accept? [Back to top]
Special Rims accepts American Express, MasterCard, Visa, Paypal, Money Orders, Cashier’s Checks.[Back to top]

  What are Special Rims operating hours? [Back to top]
Special Rims's Show Room opens Monday through Saturday 10 AM to  7 PM Eastern Time and on the Web 24 hours a day. [Back to top]
Technical Questions
What is the "P" or "LT" preceeding the tire size? [Back to top]
"P" indicates a passenger  type tire. "LT" indicates a tire that is designed for light trucks. [Back to top]

  How to read and understand the tire sizes? [Back to top]
The letter(s) preceding the tire size indicates the tire type. The first number indicates the tire width [in millimeters]. The next number  is the aspect ratio – the ratio of height to width. The next letter(s) indicate some information about the construction or performance of the tire. The last numbers indicate the diameter of wheel [in inches] the tire fits. For each example, your tires might be like this P265/35R22. In this example, "P" indicates a passenger tire, "265" indicates width of tire in millimeters, "35" indicates ratio of height to width. "R" Indicates that the tire is a radial tire. And "22" Indicates diameter of wheel in inches.
[Back to top]

  What does UTQG mean? [Back to top]
"UTQG" stands for “Uniform Tire Quality Grading”. A system, developed by the Department of Transportation, that helps consumers compare and rate tires on tread wear, traction, and temperature. For example, a tire with a UTQG of 460 AB. The 460 is tread wear which represents the tire's comparative wear when measured against the governments mandated tire, which is rated at 100. So the tire rated at 460 would wear 4.6 times longer than the government's mandated tire. Traction and Temperature ratings are rated (A) superior, (B) good and (C) average. Traction represents the level of grip the tire possesses. Temperature rating shows the tires' ability to disperse heat build-up. Heat is what causes a tire to deteriorate over time. Therefore, a tire that has a high temperature rating will disperse heat better than one with a low temperature rating. [Back to top]

  What is the Load Index [Max Load]? [Back to top]
It is the load  capacity of a tire described as indexes.  Each number corresponds to an assigned maximum load limit. For example: 
Load Index Load in Pounds Load Index Load in Pounds
75 853 110 2337
80 992 115 2679
85 1135 120 3086
90 1323 125 3638
95 1521 130 4189
100 1764 135 4806
105 2039 139 5357

[Back to top]

  What does "Plus  Sizing" mean? [Back to top]
The term "plus sizing" is used to describe fitting tires that are wider and of lower aspect ratio than were original equipment on the vehicle. [Back to top]

   Are there alternate size tires to replace the original size on a vehicle? Yes. In most cases, more than one.
[Back to top]

   What is tread depth? [Back to top]
Tread depth is the distance to the bottom of the tread grooves. It is measured in 1/32-inch increments.
[Back to top]

   What does Tread Wear Grade mean? [Back to top]
The Tread Wear Grade is a comparative rating based on the wear of a tire when tested under controlled conditions on a specified government test course. For example, a tire graded 460 would wear 4.6 times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, and may depart significantly from the norm due to variations in driving habits, vehicle conditions, road characteristics and climate. When tires are tested for tread wear they actually accumulate a total of 6400 miles, and the total tread wear is projected by calculation. In addition, the tires are rotated every 800 miles and the vehicle wheel alignment is set to optimal specifications. Tread Wear ratings are set by the tire manufacturers, not the government. Since each company has it’s own standards for the process, ratings are not directly comparable as consumers might think. [Back to top]
   What does the proper fitment of a wheel to a particular vehicle mean?
The proper fiment of a wheel requires the right bolt-patern, right offset, right diameter and right width. [Back to top]

   What is a "Bolt-patern"? [Back to top]
The Bolt-patern or bolt circle is the diameter of an imaginary circle formed by the centers of the wheel lugs. For example a Bolt-patern of 5x115 is described as 5 Lug studs on a 115mm circle.[Back to top]

   What is a "Rim Size"? [Back to top]
Rim size is composed of 2 dimensions wheel width and wheel diameter. E.g. 22x9.0 has a diameter of 22” and a width of 9”.
[Back to top]

   What is a "offset"? [Back to top]
Offset is the different distance between the actual centerline of the wheel and the surface that bolts against the hub. There are three types of offset: 
Zero Offset: The hub-mounting surface is even with the centerline of the wheel. Positive Offset: The hub-mounting surface is toward the face side of the wheel. For example, +34 Negative Offset: The hub-mounting surface is toward the brake side of the wheel. For example, -10. [Back to top]

   What are Hub Centric and Lug Centric? There are two systems used to mount the wheels on the vehicle. Hub-Centric wheels are positioned on the hub by being located against a precisely formed surface on the hub itself. Lug-Centric wheels are centered on the lug nuts. [Back to top
   What are Center Rings? Center Ring is a piece of plastic that used to full fill the gap between the center hub of vehicle and the wheel. Center rings might help to reduce vibration in some cases.
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