General Questions
 How can I order rims, tires, acessories?
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You can order rims, tires, accessories by phone, mail in order, or via our web site.
Please specifice your vehicle information when you place an orders.[Back
to top]
What phone numbers should I call?
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Special Rims Inc. encourages customers to call us for any questions.
If you
need help about fitment, technical questions, please call: 770-302-0822.
For shipment
please call 770-302-0824.
For customer services, please call 770-302-0820.
General
questions, please call toll free 1-866-642-7299[Back to top]
What if I mistakely ordered the wrong
products ? [Back to top]
As soon as you realize that you have mistakely ordered the wrong products, please
notice us. If the incorrect products have NOT been shipped yet, Special Rims
will correct your order. If the products have already been shipped, the customer
will pay shipping charges for returned merchandise. Special Rims will be issued
credit back when merchandise returned.[Back to top]
What if I only receive a part of my order?
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You should wait one or more day since in many cases, the shipper might not delivery
all packages at one time. Also, Special Rims Inc. enourages customers keep track
of the shipment by the tracking numbers. If you believe your order has been shipped
to wrong address, please notice us immediately. [Back to top]
What if I receive damaged products?
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If the shipper deliveries the damaged product, DO NOT accept the packages, please
call us immediately. [Back to top]
Are the Prices in the website accurate?
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Yes, mostly the prices we are posting in our website are accurate. However, due to natural of business, Special Rims reserves its right to adjust those if the prices changes or mistakenly posted. All orders are subject to have a phone call for the confirmation.[Back to top]
What methods of payment does Special
Rims accept? [Back to top]
Special Rims accepts American Express, MasterCard, Visa, Paypal, Money Orders, Cashier’s
Checks.[Back to top]
What are Special Rims operating hours?
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Special Rims's Show Room opens Monday through Saturday 10 AM to 7 PM Eastern
Time and on the Web 24 hours a day. [Back to top]
Technical Questions
What is the "P" or "LT" preceeding the
tire size? [Back to top]
"P" indicates a passenger type tire. "LT" indicates a tire that is designed
for light trucks. [Back to top]
How to read and understand the tire sizes?
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The letter(s) preceding the tire size indicates the tire type. The first number
indicates the tire width [in millimeters]. The next number is the aspect ratio
– the ratio of height to width. The next letter(s) indicate some information about
the construction or performance of the tire. The last numbers indicate the diameter
of wheel [in inches] the tire fits. For each example, your tires might be like this
P265/35R22. In this example, "P" indicates a passenger tire, "265" indicates width
of tire in millimeters, "35" indicates ratio of height to width. "R" Indicates that
the tire is a radial tire. And "22" Indicates diameter of wheel in inches.
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What does UTQG mean? [Back to top]
"UTQG" stands for “Uniform Tire Quality Grading”. A system, developed by the Department
of Transportation, that helps consumers compare and rate tires on tread wear, traction,
and temperature. For example, a tire with a UTQG of 460 AB. The 460 is tread wear
which represents the tire's comparative wear when measured against the governments
mandated tire, which is rated at 100. So the tire rated at 460 would wear 4.6 times
longer than the government's mandated tire. Traction and Temperature ratings are
rated (A) superior, (B) good and (C) average. Traction represents the level of grip
the tire possesses. Temperature rating shows the tires' ability to disperse heat
build-up. Heat is what causes a tire to deteriorate over time. Therefore, a tire
that has a high temperature rating will disperse heat better than one with a low
temperature rating. [Back to top]
What is the Load Index [Max
Load]? [Back to top]
It is the load capacity of a tire described as indexes. Each number
corresponds to an assigned maximum load limit. For example:
|
Load Index |
Load in Pounds |
Load Index |
Load in Pounds |
|
75 |
853 |
110 |
2337 |
|
80 |
992 |
115 |
2679 |
|
85 |
1135 |
120 |
3086 |
|
90 |
1323 |
125 |
3638 |
|
95 |
1521 |
130 |
4189 |
|
100 |
1764 |
135 |
4806 |
|
105 |
2039 |
139 |
5357 |
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What does "Plus Sizing" mean?
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The term "plus sizing" is used to describe fitting tires that are wider and of lower
aspect ratio than were original equipment on the vehicle. [Back to top]
Are there alternate size tires to replace
the original size on a vehicle?
Yes. In most cases, more than one.
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What is tread depth? [Back to top]
Tread depth is the distance to the bottom of the tread grooves. It is measured in
1/32-inch increments.
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What does Tread Wear Grade mean?
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The Tread Wear Grade is a comparative rating based on the wear of a tire when tested
under controlled conditions on a specified government test course. For example,
a tire graded 460 would wear 4.6 times as well on the government course as a tire
graded 100. The relative performance of tires depends upon the actual conditions
of their use, and may depart significantly from the norm due to variations in driving
habits, vehicle conditions, road characteristics and climate. When tires are tested
for tread wear they actually accumulate a total of 6400 miles, and the total tread
wear is projected by calculation. In addition, the tires are rotated every 800 miles
and the vehicle wheel alignment is set to optimal specifications. Tread Wear ratings
are set by the tire manufacturers, not the government. Since each company has it’s
own standards for the process, ratings are not directly comparable as consumers
might think. [Back to top]
What does the proper fitment of a wheel
to a particular vehicle mean?
The proper fiment of a wheel requires the right bolt-patern, right
offset, right diameter and right width. [Back to top]
What is a "Bolt-patern"?
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The Bolt-patern or bolt circle is the diameter of an imaginary circle formed by
the centers of the wheel lugs. For example a Bolt-patern of 5x115 is described as
5 Lug studs on a 115mm circle.[Back to top]
What is a "Rim Size"? [Back to top]
Rim size is composed of 2 dimensions wheel width and wheel diameter. E.g. 22x9.0
has a diameter of 22” and a width of 9”.
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What is a "offset"? [Back to top]
Offset is the different distance between the actual centerline of the wheel and
the surface that bolts against the hub. There are three types of offset:
Zero Offset: The hub-mounting surface is even with the centerline
of the wheel.
Positive Offset: The hub-mounting surface is toward the face side
of the wheel. For example, +34
Negative Offset: The hub-mounting surface is toward the brake
side of the wheel. For example, -10. [Back to top]
What are Hub Centric and Lug Centric?
There are two systems used to mount the wheels on the vehicle.
Hub-Centric wheels are positioned on the hub by being located against a precisely
formed surface on the hub itself. Lug-Centric wheels are centered on the lug nuts.
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What are Center Rings?
Center Ring is a piece of plastic that used to full fill the gap between the center
hub of vehicle and the wheel. Center rings might help to reduce vibration in some
cases.
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